service & support

Supplemental to our solutions and systems, plasmo offers complete service and support packages.

The mix of telephone support, remote maintenance, hardware replacement and software updates makes the plasmo Support a first class service for your production plants with high availability.

• Combination of tailored service packages.
• Worldwide available services.
• Manageable costs through calculable yearly all-inclusive prices for coordinated support packages.
• Short response times (telephone and Hotline support)
• Fast troubleshooting and problem-solving on-site by professional personnel
• Hardware replacement
• Latest software updates
• Annual maintenance
• High availability of production
• Defined SLA (Service Level Agreement) and SLA for ensuring production
• plasmo Care Guarantee